Privacy Policy

1. Who We Are

My Book Solutions ("we", "us", or "our") is a professional bookkeeping firm located at 3080 Yonge Street, Suite 6060, Toronto, ON M4N 3N1. We provide bookkeeping and financial management services to small businesses, medical clinics, professional firms, charities, non-profits, and condominium corporations across Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and business name submitted through our contact form or consultation requests.
• Usage data: pages visited, time spent on pages, referring URLs, browser type, and device information collected automatically via Google Analytics 4 (GA4).
• Communications: the content of messages you send us through our website contact form or by email.

We do not collect sensitive financial data (such as banking credentials or tax identification numbers) through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests.
• Provide and improve our bookkeeping services.
• Analyse website traffic and user behaviour to improve our website (via GA4, subject to your cookie consent).
• Send service-related communications where you have requested them.
• Comply with applicable legal and regulatory obligations.

4. Cookies and Analytics

Our website uses cookies and similar tracking technologies. We use Google Analytics 4 to understand how visitors interact with our site. Analytics cookies are only loaded after you provide consent through our cookie consent banner. You may withdraw consent at any time by clearing your browser cookies and declining consent on your next visit.

For more information on how Google processes data, see Google's Privacy Policy.

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers: third-party vendors who assist us in operating our website and delivering services (e.g., email hosting, analytics), bound by confidentiality obligations.
• Legal authorities: where required by law, court order, or regulatory requirement.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the receiving party honouring this policy.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Analytics data is retained in accordance with our GA4 data retention settings (default: 14 months).

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us through our website or send a written request to the address below.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer: